**Return Window**
You have 30 days from the date of delivery to request a return for a defective product. Requests made after 30 days will not be accepted.
**What We Accept**
We accept returns for defective or damaged products only. We do not accept returns for change of mind, buyer's remorse, or compatibility issues that are not the result of a manufacturing defect.
A defect includes:
- Glass cracking, chipping, or delamination under normal use
- Adhesive failure that prevents proper installation
- Visible manufacturing defects (bubbles, distortion)
- Product arrives damaged in transit
A defect does NOT include:
- Damage caused by drops, impact, or pressure beyond normal use
- Scratches or wear from extended use
- Installation errors (we offer installation guidance on request)
- Cosmetic preferences (tint shade, edge appearance)
**How to Request a Return**
Email OBlabs@yahoo.com within 30 days of delivery with:
1. Your order number
2. A clear photo of the defect
3. A brief description of the issue
We review return requests within 1-5 business days. If your request is approved, we will email you a prepaid return shipping label.
**Refund vs. Replacement**
At your choice, approved defect returns will be processed as either a full refund to the original payment method or a free replacement unit. Refunds are issued within 5–7 business days of us receiving the returned product.
**Return Shipping**
We cover return shipping for all approved defect returns. You are not responsible for return shipping costs in defect cases.
**Non-Returnable Items**
- Products without proof of purchase from Auric
- Products damaged by misuse, accident, or normal wear
- Products purchased more than 30 days ago
**Contact**
Questions about a return? Email OBlabs@yahoo.com.